The vital prerequisite for an effective, dynamic quality organisation is the inclusion of both customer and supplier in the quality system. Of course, it goes without saying that quality management system not only refers to productive areas but also includes the service department.
In each of our Business units, the individual functions are interlinked: Sales, development, production, logistics, despatch and quality control.
Constant improvement of processes, products and services in continuous consultation with customers product requirements ultimately results in greater quality both of product and of services, aiming for the permanent goal of zero defect. |